A clear route for site, membership, payment and partner-referral complaints.
Email support@mazzeocars.com with your name, contact details, order or request reference, a clear description, relevant dates and supporting documents. Do not send full card details, security codes, passwords or unnecessary identity documents.
We aim to acknowledge a complaint within two Bulgarian business days and provide a substantive response within fourteen calendar days. Complex cases may take longer; if so, we will explain the reason and next review date.
For an independent partner's service, complain to that provider first and copy MAZZEO CARS when the referral or listing is relevant. This does not limit the right to contact a competent consumer, data-protection, financial or judicial authority.